Warranty Policy

Defects in materials or workmanship that appear under normal, intended use within 90 days of delivery.

• Normal wear and tear, including abrasion, fraying and fading from regular use.
• Misuse, improper use or improper storage.
• Loads that exceed the product's Working Load Limit (WLL).
• Products that have been modified or repaired by anyone other than Towrilla.
• Damage caused by accidents, collisions, fire or sharp edges.

• Email [email protected] within the 90-day warranty period.
• Include your order number, a short description of the problem and clear photos of the defect.
• We may ask you to ship the product back for inspection.

Each claim is reviewed case by case by Towrilla. If the claim is approved, Towrilla will, at its discretion, repair the product, replace it, or issue a refund to the original payment method.

Inspect all towing and recovery equipment before every use. Stop using any product that shows damage, and never exceed the Working Load Limit listed in the product description.

Looking to return an unused product? See our Returns & Exchanges Policy.